Frequently Asked Questions
At Silicomgo, we stand behind the quality of our products and strive to provide the best experience for our customers.
1-Year Warranty
Your purchase is covered by a 1-year limited warranty from the date of purchase. If your product experiences any defects in materials or workmanship under normal use within this period, we will repair or replace it free of charge.
Warranty does not cover damage caused by misuse, accidents, or unauthorized modifications.
Proof of purchase is required for warranty claims.
30-Day Money-Back Guarantee
We want you to shop with confidence! If you’re not completely satisfied with your product, you can return it within 30 days of delivery for a full refund.
The product must be in its original packaging and unused.
Return shipping costs are the responsibility of the buyer unless the item is defective or damaged upon arrival.
For warranty claims or returns, please contact our customer support team with your order details, and we’ll be happy to assist you!
At Silicomgo, we aim to deliver your order as quickly as possible. Below are our estimated shipping times:
Processing Time: 1-3 business days.
Standard Shipping: 7-15 business days, depending on your location.
Expedited Shipping (if available): 3-7 business days.
Please note that shipping times may vary due to factors such as customs delays or local delivery schedules. A tracking number will be provided once your order is shipped so you can monitor its progress.
For further assistance, feel free to contact our support team!
Electrical Safety: Ensure the machine is plugged into a safe outlet, and avoid using it near water to prevent electric shocks.
Heat Precaution: The machine will likely have hot surfaces when in use. Use heat-resistant gloves or tools to handle it.
Children's Safety: Keep the machine out of reach of children unless supervised, as it may have sharp edges or become very hot.
Cleaning Instructions: Follow the cleaning guidelines in the manual to avoid damaging the machine or creating hygiene issues.
Non-Toxic Materials: Check that the materials used in the machine, especially surfaces that touch food, are food-safe and non-toxic
Certainly, it features a booklet with in excess of 20 kinds of burger recipes, covering vegetarian choices as well
Yes, the mini burger machine is protected by a 1 year that addresses any issue arising from manufacturing defects.
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